Refund policy

Last Updated: July 28, 2026

Here at Zavlara, we want to guarantee you'll be happy with your purchase. If you’re not satisfied for any reason, we offer a simple and hassle-free return process.

Order Cancellations

Orders can be canceled within 24 hours of being placed. To request a cancellation, contact us at info@zavlara.com and include your order number.

We cannot guarantee cancellations after the 24-hour period because your order may already be processing. Orders that have shipped cannot be canceled, but they may be returned after delivery under our Return & Refund Policy.

30-Day Easy Returns

You have 30 days from the date your order is delivered to request a return.

To qualify for a return, items must be:

  • In their original condition
  • Unused
  • Sent back with the original packaging, tags, and accessories

Our support team will be available to guide you through each step of the process.

Restocking Fee: $0 — there are no restocking fees.

Return Policy Overview

  • Return Window: You can return your item within 30 days of delivery

  • Condition: Products must remain unused and be sent back in their original condition with all tags, packaging, and accessories included

  • Easy Returns: Our support team is available to help you every step of the way

  • Restocking Fee: $0 on all returns

Return Costs

Defective or Incorrect Products

The customer will not be charged any fees if the product:

  • Is different from what was ordered

  • Was damaged while being shipped

  • Has any type of defect

Customer Remorse (Change of Mind)

The customer must cover the return shipping cost if:

  • The incorrect item was ordered

  • The item does not fit as expected

  • The customer no longer wants the item

The original shipping fee will not be refunded.

How to Return an Item

  1. Contact Us
    Send an email to info@zavlara.com and include your order number along with the reason for your return.

  2. Prepare Your Item
    Place the item securely in its original packaging with all accessories, tags, and documents included.

  3. Return Your Item
    Follow the shipping instructions included in your return authorization email. You may use the carrier or shipping option recommended in the email.

Refund Process

  • Inspection: After your return is received, we’ll check the item to confirm that it meets our return requirements.

  • Refund Timing: Once your return is approved, the refund will be issued to your original payment method. Please allow up to 7 business days for processing, depending on your bank or payment provider.

Exchanges

We accept exchanges for a different size, color, or product. To request an exchange, contact us at info@zavlara.com, and our support team will help you through the process.

Order Not Delivered

If your order does not arrive within the estimated delivery window, contact us at info@zavlara.com and include your order number. We’ll check the shipment status with the carrier. If your package is confirmed lost, you may receive a full refund to your original payment method or a replacement at no extra cost.

Non-Returnable Items

For health and safety purposes, certain items cannot be returned. Any products that are not eligible for returns will be clearly labeled on their product pages.

Changes to This Policy

We have the right to update this Return & Refund Policy at any time. Any changes will be posted on this page with a revised Last Updated date. We recommend checking this policy occasionally. By continuing to use our website after changes are made, you agree to the updated policy.

Questions?

Visit our FAQs Page or contact our customer service team for assistance.