Welcome to Zavlara’s Frequently Asked Questions page. We want to make your shopping experience as simple as possible. If you need more help, contact our customer support team.
1. How long will it take to receive my order?
Our estimated shipping times are:
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Handling Time: 1–2 business days
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Transit Time: 6–8 business days
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Estimated Delivery Time: 7–10 business days
Business days do not include weekends or holidays. Delivery times are estimates and may be affected by carrier delays, weather, or other circumstances outside our control.
For more information, review our Shipping Policy.
2. Do you offer free shipping?
Yes. Zavlara offers free standard shipping on orders within the United States.
Additional information is available in our Shipping Policy.
3. Where is Zavlara located?
Zavlara is a United States-based online business located in Gilroy, California. We offer a carefully selected collection of home products with shipping available throughout the United States.
4. What should I do if my item arrives damaged, defective, or incorrect?
Contact us at info@zavlara.com within 30 days of receiving your order. Include your order number, a description of the issue, and clear photos of the item and packaging.
If the item is confirmed to be damaged, defective, or incorrect, we will cover the return shipping cost and provide a replacement or refund at no additional cost.
For complete details, review our Return & Refund Policy.
5. Can I cancel my order after placing it?
You may request a cancellation within 24 hours of placing your order. Contact us at info@zavlara.com as soon as possible and include your order number.
After 24 hours, we cannot guarantee cancellation because your order may already be processing. Orders that have shipped cannot be canceled.
6. What is your return policy?
You may request a return within 30 days of receiving your order. Eligible items must be unused, in their original condition, and returned with all original packaging, tags, and accessories.
We do not charge restocking fees. For eligibility requirements and return instructions, review our Return & Refund Policy.
7. When will I receive my refund?
Once your return is received and inspected, we will let you know whether it has been approved.
Approved refunds are issued to the original payment method within 7 business days. Your bank or payment provider may need additional time to post the refund to your account.
8. Do you offer a warranty?
Zavlara does not currently offer a separate product warranty. However, eligible items may be returned within 30 days under our Return & Refund Policy.
If your item arrives damaged, defective, or incorrect, contact us so we can help resolve the issue.
9. How can I contact customer support?
You can contact our support team by emailing info@zavlara.com or calling +1 (408) 939-0190.
Our customer service hours are Monday through Friday, from 9:00 AM to 5:00 PM PST. We do our best to respond to emails within 1–2 business days.
10. Do you ship internationally?
No. At this time, Zavlara only ships within the United States.
11. Do you have a physical store?
No. Zavlara is an online-only store and does not currently have a physical retail location open to customers.
12. Can I place a bulk order?
Bulk orders may be available depending on the product and requested quantity. Contact us at info@zavlara.com with the product name, quantity needed, and any other order details.
13. Can I exchange an item?
Yes. Exchanges may be requested for a different size, color, or product when available.
Contact us at info@zavlara.com and include your order number and the item you would like to receive. Complete exchange instructions are available in our Return & Refund Policy.
14. How can I track my order?
After your order ships, you will receive a shipping confirmation email with your tracking number and a link to view the latest delivery updates.
Tracking information may take 24–48 hours to update after the carrier receives the package.
Contact Information
Store Name: Zavlara
Store Address: 922 Hayfield St, Gilroy California 95020, United States
Store Email: info@zavlara.com
Store Phone: +1 (408) 939-0190
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (PST)
We do our best to reply to your e-mail within 1-2 business days.